Privacy policy

At She Home & Gift, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or contact our customer support team.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit our website or make a purchase:

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history

Payment Information

Payments are processed through the payment providers available at checkout. We may receive payment-related information, such as payment status, transaction references, and limited payment details needed to manage your order. Full payment card details are generally handled by the relevant payment provider rather than stored directly by us.

Technical and Usage Information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, referring website, and interactions with our store. Cookies and similar technologies may be used for website functionality, analytics, and other purposes described in this policy.

2. How We Use Your Information

  • We may use the information we collect to:
  • Process, confirm, and fulfill orders.
  • Arrange shipping and provide order tracking.
  • Process payments, returns, refunds, and cancellation requests.
  • Respond to customer inquiries and provide customer support.
  • Send transactional messages, such as order confirmations and shipping updates.
  • Maintain, operate, and improve our website and shopping experience.
  • Detect, investigate, and help prevent fraud, security issues, and unauthorized transactions.
  • Meet applicable legal, tax, accounting, and regulatory requirements.
  • Send promotional communications where permitted by law and, when required, with your consent.

You may opt out of promotional emails by using the unsubscribe link in the message. You may still receive essential communications relating to orders and customer service.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to remember preferences, maintain shopping cart functionality, understand website usage, improve performance, and support advertising where applicable.

You can manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect some website features or functionality.

Third-party services integrated into our store may use their own cookies or similar technologies in accordance with their respective privacy policies and applicable requirements.

4. How We Share Information

We do not sell your personal information for money. We may share information when necessary with trusted service providers and other parties for legitimate business purposes, including:

  • Shopify and website service providers: To operate and maintain our online store.
  • Payment processors: To process transactions and payment-related requests.
  • Shipping and delivery providers: To deliver orders and provide tracking information.
  • Analytics and advertising providers: To understand store performance and support advertising, subject to applicable settings and legal requirements.
  • Professional advisers and authorities: When needed for legal, regulatory, security, or fraud-prevention purposes.

These parties may process information as necessary to provide their services or fulfill legal obligations. We do not authorize service providers to use personal information for purposes that are not permitted by applicable agreements or law.

5. Shopify and Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform used to offer our products and process customer orders. Information submitted through our store may be processed by Shopify and relevant third-party providers to support purchases and other store functions.

Third-party services, such as payment providers, shipping services, analytics tools, and advertising platforms, may have separate privacy policies. We encourage you to review those policies when using their services.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer needed for these purposes, we take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted to or stored by our systems or service providers.

8. Your Privacy Rights

  • Depending on your location and applicable law, you may have rights to:
  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
  • Appeal certain privacy-related decisions where required by law.

To submit a privacy request, contact us using the details provided below. We may need to verify your identity before processing a request. Some information may need to be retained where permitted or required by law.

9. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate steps where required by law.

10. Do Not Track and Advertising Preferences

Some browsers offer a Do Not Track setting. Because there is no universally accepted standard for responding to all such signals, our response may depend on the technology used and applicable legal requirements.

Where required by law, we honor applicable privacy preference signals and provide ways to manage relevant advertising or cookie preferences.

11. International Visitors

Our store serves customers in the United States. Depending on the services used to operate our store, personal information may be processed or stored in countries other than the country where you live. Where required, appropriate safeguards will be used for such transfers in accordance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

She Home & Gift
Address: 400 E Locust St, Unit 8, Des Moines, IA 50309, United States
Email: support@shehomegift.com
Phone: +1 515-333-1281
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM