Terms of service

Welcome to She Home & Gift. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to She Home & Gift. We operate this online store and website, including the information, features, products, and services made available to you.

By accessing our website, browsing our products, or making a purchase, you agree to these Terms of Service and any policies referenced here. If you do not agree to these terms, please do not use our website or services.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer products and services to customers.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law. If you use this website on behalf of another person or organization, you confirm that you have authority to accept these terms on their behalf.

You agree to use our website only for lawful purposes. You must not use our website to engage in fraud, violate applicable laws, interfere with website security, or disrupt the experience of other customers.

3. Products and Product Information

She Home & Gift offers home décor, lighting, candle holders, wooden serving items, and other decorative products.

We make reasonable efforts to display product descriptions, images, colors, dimensions, materials, and other details as accurately as possible. However, the appearance of a product may vary slightly depending on your device display, lighting, or the natural characteristics of the materials used.

Products made from natural wood may have variations in grain, color, and texture. These variations are normal characteristics of natural materials and do not necessarily indicate a defect.

Please review product descriptions and specifications carefully before placing an order. If you have questions about a product, contact us before purchasing.

4. Product Availability

Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or correct listing errors when necessary.

If a product you ordered becomes unavailable after your order is placed, we will contact you regarding an appropriate resolution, which may include cancellation and a refund for the unavailable item.

5. Prices and Payments

All prices are displayed in US dollars (USD), unless otherwise stated.

Prices, promotions, and product availability may change without prior notice. The price applicable to your purchase is the price displayed at checkout when your order is submitted, subject to correction of genuine pricing or listing errors.

Payment must be completed using an accepted payment method available at checkout. By submitting an order, you confirm that you are authorized to use the selected payment method.

Applicable taxes and shipping charges, if any, will be displayed at checkout before you complete your purchase. We will not knowingly charge amounts that were not disclosed as part of the checkout process.

6. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products. You will receive an order confirmation or acknowledgment after submitting your order. An order confirmation does not necessarily mean that the order has shipped.

We reserve the right to review, reject, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment authorization issues, product unavailability, material listing errors, or inaccurate order information.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law and payment-provider procedures.

Please ensure that your shipping address, email address, and contact information are accurate when placing an order.

7. Order Processing and Shipping

We aim to process and ship orders within the timeframes stated in our Shipping Policy. Delivery estimates are provided for guidance and may be affected by carrier delays, severe weather, public holidays, or other circumstances beyond our reasonable control.

Once an order has shipped, tracking information will be provided when available.

Please review our Shipping Policy for information about handling times, estimated delivery, shipping charges, tracking, and delivery-related issues.

8. Order Cancellations

Cancellation requests must be submitted within 24 hours of placing an order by contacting support@shehomegift.com.

Cancellation requests are subject to order processing status and confirmation by our customer support team. Please do not assume an order has been canceled until you receive confirmation.

After the 24-hour cancellation window, an order may no longer be eligible for cancellation. If the order has already been processed or shipped, you may request a return after delivery under our Return and Refund Policy.

9. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, subject to the conditions described in our Return and Refund Policy.

Our return policy explains return eligibility, item condition requirements, return shipping costs, refund processing, and how to request a return.

We do not offer direct exchanges. Approved refunds are issued to the original payment method, and we aim to process them within five business days after refund approval. Your payment provider may require additional time to make the funds available.

Please read our Return and Refund Policy before making a purchase.

10. Lost, Delayed, or Damaged Orders

If your order has not arrived within the estimated delivery timeframe, appears to be lost, or arrives damaged or incorrect, please contact us at support@shehomegift.com with your order number and relevant details.

We will review the information and work with you toward an appropriate resolution in accordance with our policies and applicable law.

11. Promotions and Discounts

Promotional offers, discount codes, and special pricing may be subject to additional conditions, including expiration dates, product exclusions, or minimum purchase requirements.

Unless otherwise stated, promotions cannot be combined with other offers. We reserve the right to correct promotional errors or discontinue an offer where permitted by law.

Any additional terms that apply to a specific promotion will be communicated with that offer.

12. Intellectual Property

The content on this website, including text, graphics, logos, product photographs, design elements, and other materials, is owned by or licensed to the relevant rights holders and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit website content without the necessary permission, except where permitted by law.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment processors, shipping providers, and other service platforms.

We do not control all third-party websites or services and are not responsible for their independent content, policies, or practices. Your use of those services may be subject to their own terms and privacy policies.

14. Errors and Corrections

Occasionally, website content may contain typographical errors, inaccuracies, or omissions relating to product information, prices, promotions, shipping estimates, or availability.

We reserve the right to correct such errors and update information when necessary. If a material error affects an order you have placed, we will contact you where appropriate to explain the available options, subject to applicable law.

15. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free website access at all times.

Nothing in these terms excludes or limits any consumer rights, warranties, or protections that cannot lawfully be excluded or limited.

16. Limitation of Liability

To the extent permitted by applicable law, She Home & Gift will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be limited.

Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including applicable consumer protection rights.

17. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or services and to be responsible for claims or losses resulting from your unlawful use of the website or your violation of these terms or another person's rights.

This section does not apply to the extent that applicable law prohibits such an obligation.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and disclose personal information.

Please review the Privacy Policy to understand our data practices.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, business practices, services, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted is subject to applicable law and the updated terms.

20. Governing Law

These Terms of Service are subject to applicable laws. Any dispute will be handled by the appropriate courts or authorities as determined under applicable law. Nothing in this section is intended to remove consumer protections that cannot lawfully be waived.

21. Contact Information

If you have questions about these Terms of Service, please contact us:

She Home & Gift
Address: 400 E Locust St, Unit 8, Des Moines, IA 50309, United States
Email: support@shehomegift.com
Phone: +1 515-333-1281
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM