Refund policy

At She Home & Gift, we want you to feel confident when shopping with us. We offer a 30-day return window and a 30-Day Money Back policy for eligible purchases. Please review the following policy for information about return eligibility, cancellation requests, return shipping, and refunds.

1. Return Window – 30 Days

You may request a return within 30 days of receiving your order. To qualify, please contact our support team within this period to initiate the return process.

After your return request is approved, we will provide instructions for sending the item back.

2. Return Eligibility and Conditions

  • To be eligible for a return, items must meet the following conditions:
  • The return request is submitted within 30 days of delivery.
  • The item is unused, in its original condition, and returned with its original packaging, accessories, and included parts, where applicable.
  • Proof of purchase or an order number is provided.
  • The return is approved by our customer support team before the item is sent back.
  • Items that have been used, damaged after delivery, or returned incomplete may not qualify for a refund unless the issue relates to damage, a defect, or an error with the order.
  • If your item arrives damaged, defective, or incorrect, please contact us with your order number and photographs of the issue so we can review it and provide appropriate instructions.

3. Exchanges

We do not offer direct exchanges. If you would like a different item, you may request a return for an eligible purchase under this policy and place a new order separately.

4. How to Request a Return

To start a return, follow these steps:

  • Contact us: Email support@shehomegift.com with the subject line “Return Request.”
  • Provide order details: Include your order number, the item you wish to return, and the reason for the return.
  • Wait for approval: Our support team will review your request and provide return instructions.
  • Ship the item: Once approved, package the item securely and send it to the return address provided by our team.
  • Return inspection: After the returned item is received and inspected, we will notify you whether your refund has been approved.

Please do not send a return to our business address unless our support team has confirmed that it is the correct return destination.

5. Return Address and Shipping Costs

Business Address:

She Home & Gift
400 E Locust St, Unit 8 Des Moines, IA 50309 United States

Please contact support@shehomegift.com before shipping any return. Your approved return instructions will confirm the correct return destination.

  • Return fee: $0
  • Restocking fee: None
  • Return shipping: We provide free returns for eligible items. Contact our support team for return shipping instructions before sending your item.

If an item arrives damaged, defective, incorrect, or is otherwise affected by an error on our part, please contact us so we can help resolve the issue.

6. Order Cancellations

You may request to cancel an order within 24 hours of placing it by emailing support@shehomegift.com. Please include your order number and the subject line “Cancellation Request.”

We will make reasonable efforts to cancel eligible orders received within this period. Cancellation is subject to order processing status and confirmation by our support team.

After the 24-hour cancellation window, an order may no longer be eligible for cancellation. If the order has already been processed or shipped, you may request a return after delivery in accordance with our 30-day return policy.

Please wait for confirmation from our support team before assuming that an order has been canceled.

7. Refund Processing Time

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be processed within 5 business days of approval. Depending on your bank, card issuer, or payment provider, additional time may be required for the funds to appear in your account.

8. Refund Payment Method

Approved refunds will be issued to the original payment method used for the purchase.

If the original payment method is no longer available, please contact our support team for assistance. Any alternative refund arrangement will be handled in accordance with applicable payment-provider requirements.

9. Orders That Never Arrive

If your order has not arrived within the delivery timeframe provided at checkout or in your shipping confirmation, please contact us at support@shehomegift.com.

Include your order number and any tracking information you received. Our team will review the shipment status and help investigate the issue with the relevant shipping carrier.

If the order is confirmed lost or was never delivered, we will work with you toward an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

If tracking shows that an order was delivered but you cannot locate it, please check around your delivery location and with household members or your building's management, where applicable, before contacting us so we can help investigate.

10. Contact Us

If you have questions about returns, cancellations, or refunds, please contact us:

She Home & Gift
Email: support@shehomegift.com
Phone: +1 515-333-1281
Address: 400 E Locust St, Unit 8, Des Moines, IA 50309, United States
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM

We are happy to assist with your return and refund questions.